House Rules

To ensure the comfort of all guests, and in order to keep our properties in rentable condition, the following rules must be observed by all guests. Should you have any questions regarding these rules, please feel free to call us.

1. Occupancy - Our regulations do not permit more persons in any unit than the unit sleeps in beds and sofa beds. If more people than the unit sleeps are found occupying the premises, your party will be asked to leave immediately without refund.
2. Provisions - Basic paper & soap products will be stocked in each unit. A supply of facial and bathroom tissue, paper towels, bar soap and dishwasher soap are provided.
3. Each condominium is privately owned and furnished in the taste and style of the owner, however, each owner has met our minimum inventory requirements. You may wish to bring along special items such as blenders, radios, etc. We are unable to provide additional furnishings or appliances.
4. Equipment - We cannot guarantee air conditioning or other equipment, appliances, or telephones, but we do guarantee that repairs will be made as soon as possible when reported to us. No refunds or discounts will be made due to failure.
5. Pets - PETS ARE NOT ALLOWED UNDER ANY CIRCUMSTANCES. If you are found with a pet in your unit, your party will be asked to leave immediately without refund. This rule is adhered to strictly.
6. Damages - Aside from normal wear and tear, you will be responsible to pay for any damages to the property or its contents during your vacation residency. Please notify our office if you discover anything that needs the attention of our maintenance department.
7. Parking - Boats, trailers or campers must be parked in designated areas within each development. If you are parked improperly, you will be towed at your expense. (NOTE: These vehicles are prohibited at Lakeside Club and Tannery Creek.)
8. Telephones - Telephones are provided in all units for your convenience. All long distance calls must be charged to your credit card or a telephone credit card. Cell phones may also be used in lieu of regular phones, but due to limited service in some parts of northern Michigan you should verify with your cell phone company that you will be able to make and receive calls.
9. Keys - Keys are to be returned to the Resort Property Rentals & Management office upon departure. Please do not leave them in the home or condo. Lost or unreturned keys will result in a $100.00 re-key charge.
10. Emergencies - In the event of an emergency after business hours, one of our staff is on call and can be reached by calling the office number. Remember, someone will be paged ONLY IN CASES OF AN EMERGENCY. We will try to attend to your repairs or requests first thing in the morning on the following day. Please make sure you have your keys at all times. If you lock yourself out after hours, a $50 cash payment will be due at the time the on-call staff member lets you in.
11. Check-In - Check-in time is guaranteed by 5:00 p.m. NO EARLIER. Our cleaning staff must have time to properly prepare your rental, so please be patient and understand they are working as fast as they can.
12. Check-Out - Check-out time is 10:00 a.m. sharp NO EXCEPTIONS. If you plan to leave earlier than the opening of the rental office, please leave keys in the drop box next to the office entrance.
13. Items Left in Rental Property - Resort Property Rentals & Management is not responsible for personal items left in rental property. Appropriate shipping and handling fees will be charged to return items.